Shipping and delivery policy

1. Nothing is shipped

We do not sell or ship physical goods, so there are no shipping charges.

2. How we deliver

• Systems set up in your own accounts and tools
• Code in a repository that you own
• Documents and recorded walkthroughs
• Video calls and email

3. Timelines

Each proposal sets out the start date, the milestones and the launch date. Most projects launch in 2 to 6 weeks. Work starts once the starting payment is received.

4. Confirming delivery

We confirm each delivered milestone by email. At launch, you get full access to everything we built, along with the documents you need to run it.

5. Delays

If a delivery date is going to slip, we tell you as soon as we know and agree a new date with you.

6. Where we deliver

We work with clients worldwide, since everything is delivered online.

7. Contact

Questions about delivery: hello@scaletale.co. Our full details are on the contact page.