Privacy policy
Last updated 13 November 2026This policy explains what personal data we collect, why we collect it and the choices you have. Scaletale is the trade name of Abhishek L, a sole proprietor based in Bengaluru, India, who decides how your data is used.
1. What we collect
- Details you give us: your name, email, phone number, company and project details, through our contact form, chat assistant, email or calls.
- Call bookings: the name, email and time you enter when you book a call.
- Chat conversations: the messages you send to the assistant on our site.
- Billing details: your name, business details and payment records. Card and bank details are handled by our payment providers. We do not see or store full card numbers.
- Website use: basic technical data, such as your browser, device and the pages you visit.
2. How we use it
- To reply to you and prepare proposals
- To deliver and support the work you hire us for
- To send invoices, take payments and keep accounting records
- To keep the site secure and working
- To send you updates, only if you ask for them
We do not sell your personal data.
3. Data you share with us during a project
When we build systems for you, we may handle personal data about your customers or staff. We use it only to do the work you asked for and as you instruct, limit access to the people working on your project, and return or delete it when the project ends unless you ask us to keep it.
4. Who we share it with
We share data with service providers that help us run the business, such as website hosting, email, scheduling, chat, AI services and payment providers. They may use it only to provide their service to us. We may also share data when the law requires it.
5. Where your data is processed
We are based in India. Some of our service providers process data in other countries, such as the United States. We use providers that protect data with appropriate security.
6. How long we keep it
We keep inquiries and chat conversations that do not lead to a project for up to 12 months. We keep project and billing records for as long as tax and accounting law requires. After that, we delete or anonymise the data.
7. Security
We use reasonable security measures, such as access controls and encrypted connections, to protect your data. If a breach affects your data, we will tell you and the authorities as the law requires.
8. Your rights
You can ask us to show, correct or delete your personal data, and you can withdraw any consent you gave us. If you are in India, you can also nominate someone to use these rights on your behalf. Email hello@scaletale.co and we will reply within 30 days. If you are in the UK or the European Union, you can also complain to your local data protection authority.
9. Cookies
We use only the cookies the site needs to work. If we add analytics cookies, we will update this policy and ask for your consent where the law requires it.
10. Children
Our services are for businesses. We do not knowingly collect personal data from anyone under 18.
11. Grievance officer
If you have a concern about how we handle your data, contact our grievance officer, Abhishek L, Proprietor, at hello@scaletale.co. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Our full details are on the contact page.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.