Terms and conditions

1. Proposals and scope

Each project starts with a written proposal that sets out the work, price, milestones and timeline. If a proposal and these terms differ, the proposal applies to that project. Work outside the proposal is quoted separately, and we start it only after you approve it.

2. Fees and payment

• We quote in US dollars. Clients in India are invoiced in Indian rupees.
• A project starts with a payment of 20% of the project fee. The rest is paid in the milestones set out in the proposal, with the final payment due at launch.
• Monthly services are billed in advance at the start of each month.
• Invoices are due within 7 days.
• If a payment is more than 14 days late, we may pause the work until it is paid. The timeline moves by the length of the pause.
• Fees do not include taxes. Where the law requires a tax, it is added to the invoice.

3. Running costs

We pay for the tools we use to design and build your system, including our own AI tools. Once your system is live, its running costs, such as AI model usage, hosting, phone and messaging services and software subscriptions, are billed to you on accounts in your name. We estimate these costs in the proposal.

4. Your part

You give us timely access to the accounts, data and people we need, and feedback within the agreed time. You confirm that you have the right to share any content and data you give us. Delays on your side can move the timeline.

5. Ownership

Once you have paid in full, you own the custom work we create for you, including code, designs and documents. We keep our own tools, templates and know-how that existed before your project or are not specific to you, and you get a permanent licence to use them as part of what we deliver. We may show the work in our portfolio unless you ask us not to.

6. Confidentiality

We keep your business information confidential and use it only to do the work. You do the same with our non-public information, such as pricing and methods. This continues after the project ends.

7. AI systems

AI can make mistakes. We design and test the systems we build to reduce errors, but you remain responsible for reviewing their outputs and for keeping a person involved in decisions that matter, such as payments, legal matters, or health and safety.

8. Fixes after launch

For 10 days after launch, we fix at no cost anything we built that does not work as agreed in the proposal. This does not cover new features, changes in scope, or problems caused by changes to third-party services or by others editing the system. After that, fixes are covered by a monthly plan or quoted separately.

9. Cancellation and refunds

Either side can end a project or a monthly service by giving notice in writing. Our refund and cancellation policy explains what is refunded and when.

10. Limitation of liability

We are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data. Our total liability for any claim is limited to the fees you paid us for the project or service the claim relates to, in the 12 months before the claim. Nothing in these terms limits any liability that cannot be limited by law.

11. Using this website

The content on this site is general information. Please do not misuse the site, try to get around its security, or copy its content for commercial use without our permission.

12. Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it with you directly for at least 30 days. If that does not work, the courts in Bengaluru, Karnataka, India have exclusive jurisdiction.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. A signed proposal keeps the terms that applied when it was signed.

14. Contact

Questions about these terms: hello@scaletale.co. Our full details are on the contact page.